Ask The Pros:

Question
updating msds sheets. Last one found was for 5-8-1989. Please sent update to e-mail. Thank You

Answer

notified dynarex via email for the required info. waiting on sheet to forward to customer.

received information from dynarex, faxing to customer.  CV 5/8
 

Date Posted:
5/8/2009 10:35:56 AM

Question
I GOT A LYNX3 LAST YEAR.I BEEN HAVINGTROUBLE WITH THE BATTERY AGAIN.I CHARGETHE BATTERY UNTIL THE GREEN LIGHT COMES ON.WHEN I GO OUTSIDE THE BATTERY START LOSING ITS POWER AFTER 1 AND HALF HOUR.I WOULD LIKE TO HAVE A ANOTHER BATTERY.THE WARRENTY IS NOT UP YET.PLEASE LOOKINTO THIS MATTER.

Answer

 Dear Mr. Oliver:

Please contact the manufacturer or the company through which the scooter was purchased from to assist you with this matter.  We have no record of your purchase of this product through our company.

Date Posted:
5/8/2009 2:33:48 AM

Question
Our center is looking for a replacement pad for a table manufactured for Durabuilt. The table model number is #PMT8000 HLTE.I cannot find this table on your website.Thank you.

Answer

 Dear Stephanie:

Thank you for your inquiry.  Unfortunately, we do not carry Durabuilt products.

Date Posted:
5/7/2009 4:54:38 PM

Question
i have amerigroup insurance, and a prescription for a splint for my wrist due to tendinitous. do you take my insurance or can you tell me a place that will, thank you stacey

Answer

 Dear Stacey:

We do not accept insurance as a form of payment.  We would recommend looking under Durable Medical Equipment Resellers or Dealers in your local Yellow Pages.

Date Posted:
5/7/2009 12:14:11 PM

Question
do you sell by the pair?

Answer

These are not sold by the pair.

Date Posted:
5/6/2009 10:22:34 PM

Question
Is this pillow memory foam? I don't want it if it is...

Answer
We do not have any information that would indicate that this is pillow is made out of memory foam. 

Date Posted:
5/6/2009 6:19:34 PM

Question
What size water connection or fixture fills this tub?

Answer
 Regular gardenhose connection will do the job.

Date Posted:
5/6/2009 5:49:22 PM

Question
do you furnish wound care dreeeings thru insuranceaarp secure horizon

Answer

 Dear Mr. Goolsby:

We do not accept insurance as a form of payment at this time.

Date Posted:
5/6/2009 4:46:22 PM

Question
does this nebulizer come with a device that allows for administration in a reclining or laying position as your Pediatric Nebulizer summary mentions?Thank you

Answer

 Dear Tracy:

Although we could not find any mention about reclining or laying position in the description of this product, use of this device while the child in a moderately reclined should be acceptable.  How old is the child?

Date Posted:
5/6/2009 1:01:26 PM

Question
We are interested in an electric reclining phlebotomy chair. Your Phlebotomy Chair Power Hi-Lo and Power Back- how close to the wall can it be and still recline and does it come autovoltage or 220V?Thank youElizabeth

Answer
emailed UMF to get an accurate answer. CV 5/5
 

Date Posted:
5/6/2009 3:30:58 AM

Question
hello i am not sure if this is the right way to do this but i am looking for prices on specific products. I need price if u have in stock and how much it will cost in detail like per box how many in each box and price with shipping included to guatemala gutemala eighter port quetzal pacific or port santo tomad atlantic. these r the products i need please send me an email back if u can help.Latex gloves disposable small medium and large box of 50 pairs ea.Masks preformed with antiviral N-90 pore box size of 12 units one size. fits allGlasses Protective polycaRobes. disposable paper sterile There are several among them 3M rbonate or other cheap material.Paper Caps and disposable boots, same brand and material as aboveBaxter Brand IV Solutions in jars of 250 cc to 500 cc and 100 cc saline, Hartmann, 5% dextrose and Ringer's lactate.please let me know if u can help me with prices. thank u so much for help. best regards dianna.

Answer
emailed customer, pictures, suggestions, need more specifics to provide a quote. CV 5/6
 

Date Posted:
5/5/2009 4:25:40 PM

Question
have a pair of black shoes no 1270MW08 and need new pair?

Answer

Here are the Ambulator Conform shoes you are looking for by Aertex.  Conform Footwear Men's Diabetic Shoe - Black Lace-Up item# M0721AFHI 

Date Posted:
5/5/2009 3:58:54 PM

Question
I just purchased this item yesterday.Item# 2-GKP-0021NLTTUF and need sheets. where do i order them from?

Answer

i sent the customer some options for a bed-in-a -bag from invacare.

Date Posted:
5/5/2009 3:02:27 PM

Question
Hi;I'm wondering how long does it takes usually for items delivered to United Kingdom to arrive?Thanks.

Answer
 If an item is available for immideate shipment, it will take 7-10 days.

Date Posted:
5/5/2009 7:13:44 AM

Question
We are interested in ordering your Power Neb 2 machine. I had some questions. First, I would need a gov sales Rep contact. Second, I would need a quote for the machine and any extra items required for it i.e. filters. This would not include the tubing or pt care items. Also, if there are any infection control specifics like special cleaning. We are located at an AB overseas in Great Britain. Any help would be appreciated. Thank you.

Answer

Dear Ms. Cournoyer:

Please contact Christina Villa at christina@msecompany.net or 713-589-6059 x 107.

sent specs to customer via email. cv 5/5

Date Posted:
5/5/2009 3:57:45 AM

Question
Is this similar to the Futro Sprial Lift? I know they stop making theres.Who's Brand is this? I don't want the Comfort lift ankle support by Futro cause that doesn't work.I need the Spiral Lift...with the stiching on each side of the foot.Please let me know if this is this kind of Product.

Answer

Marlene,

Thank you for your inquiry. Unfortunately, the comfort lift ankle support is made by Futro. We apologize for any inconvenience.

MSEC
 

Date Posted:
5/5/2009 3:06:27 AM

Question
Can the air pump and suction pump work simulaneously? thanks

Answer

Dear Allan,

Thank you for the inquiry. The air pump and sunction pump can work simotaneously.  They are both extremely basic, minimal to basic.

Respectfully,

MSEC
 

Date Posted:
5/5/2009 2:26:14 AM

Question
need a acs external counterpulsation. ncp-2 treatment platform, please call me. thank you.office 1-718-272-8779

Answer

Dear Flex,

Thank you for the inquiry. To better serve you, I need to know if you need the ACS external Counterpulsation to be new or refurbished?

Respectfully,

MSEC 

Date Posted:
5/5/2009 1:16:23 AM

Question
I am looking for other options for purchasing my sons neb supplies. I was browsing your site & would like to know if you supply to the private sector or if you supply only to the medical field. If so to the private sector, would you need the prescription info also -- one of our local places did?

Answer

 Dear Leann:

We sell to both medical professional and individuals.  Many of the nebulizer products and accessories do not require an Rx. 

Date Posted:
5/5/2009 12:52:00 AM

Question
IN THE PICTURE OF THE MATTRESS IS THE WATER HOSE.. MY QUESTION IS, DOES THE HOSE COME WITH IT FIR TGE $92.50.PLEASE ADVISE.THANK YOU!

Answer

Dear Yari,

Thank you for the inquiry. Unfortunately the hose does not come with the mattress.  The total price of with the hose and mattress is $125.48.  You get 2 mattresses for the price of $92.50.  If you have any other questions, please let us know.

I am going to change the website to reflect the price with the hose.

Respectfully,

MSEC
 

Date Posted:
5/4/2009 9:08:15 PM