Ask The Pros:

Question

Hi I'm comparing products on different websites as I decide whether to get a stair-climing chair or just build a really long wheelchair ramp, and wondering how similar this is to the Mobi EZ Stair chair. Thanks in advance

Answer

Good Afternoon:

Thank you for your inquiry.  Both MS3C-300TSB and Mobi EZ are similar in design and features.  Both work equally well on most surfaces.  Main distinction between the units is that MS3C-300TSB has an ergonomic handle allowing for easier control during ascend and descend, large foot rest as well as an inclined back for greater patient comfort.  We also offer 3 year warranty on frame and 1 year on electronics and battery.

Date Posted:
9/17/2020 4:02:16 PM

Question

How is this typically filled With hot or cold or mixed water? Does this unit have a heater?

Answer

If you have any additional questions, please contact Gary Gorodetsky at gary@msec.co 713-706-4480 x 104.  

Date Posted:
9/17/2020 2:17:31 PM

Question

I've purchased the shorts here before if I'm not mistaken I'm trying to find them again they have served me well once i get out of the hospital they have helped with the accidents as well, can you help me ?

Answer

Good Afternoon Ms. Harris:

Thank you for being a loyal customer.  Unfortunately, due to Covid-19, all disposable medical products are in high demand and low supply.  At this stage, we can not offer you disposable shorts you had purchased form us before.  And unfortunately, there are no alternate products at this time as well. Once the situation changes, we will advise you,  Be safe and stay healthy.  

Date Posted:
9/16/2020 3:53:31 PM

Question

price

Answer

Good afternoon, 

Thank you for reaching out to MSEC. 

One of our customer support specialists will be in contact with additional information shortly. 

Respectfully, 
MSEC

Date Posted:
9/12/2020 9:59:51 PM

Question

Hi, please email me the payment and shipping method that i request.My address : 723 B-1, Vanda Business Park, Jalan Sungai Dua, Desa Permai Indah, 11700 Gelugor, Pulau Pinang, Malaysia

Answer

Greetings,

Thank you for reaching out to MSEC. The information was resent to your email provided.

If you do not see the message in your inbox, please check your junk or spam boxes. If you still do not see the email please email April@msec.co and reference quote #921958.

Respectfully,
MSEC Customer Support Services

Greetings,

Thank you for reaching out to MSEC. The information was resent to your email provided.

If you do not see the message in your inbox, please check your junk or spam boxes. If you still do not see the email please email April@msec.co and reference quote #921958.

Respectfully,
MSEC Customer Support Services

Date Posted:
9/11/2020 8:31:54 PM

Question

I was hoping I could get additional information on Item# MS3C-300TS Stair Chair. Do you provide alternate pricing to Fire Departments if create an account with you?

Answer

Good Afternoon:

Thank you for your inquiry.  First responders get an automatic 5% off all EMS related equipment.  

Date Posted:
9/11/2020 11:10:22 AM

Question

What is the weight limit on this balance beam

Answer

Hello Heather,

Thank you for your inquiry. 

One of our customer support specialists will be in contact with you shortly with additional information. 

Respectfully, 

MSEC

Date Posted:
9/11/2020 9:38:36 AM

Question

Thanks for your reply. I going to ordered 13box. Before that, I want to ask about the shipping and payment method. [ 723 B-1, Vanda Business Park, Jalan Sungai Dua, Desa Permai Indah, 11700 Gelugor, Pulau Pinang, Malaysia. ] This is my address.How long the shipping will take

Answer

Hello Dennis, 

Thank you for the information. 

We will get working on your request and send you a complete quote shortly. 

Respectfully, 
MSEC 

Date Posted:
9/8/2020 9:03:09 PM

Question

Hello, I'm interested in your Lightweight X-Frame Ambulance Stretcher Item# MS3C-400X, but I'm struggling to find any demonstrations or illustrations of the mechanism operation - it all seems to be from one side with the actual handles and working parts obscured. Would you be able to direct me to anything which may help? Thanks Marc

Answer

Good Afternoon Mark:

Thank you for your inquiry.  Once we have more details on what exactly you would like to see from the operational standpoint, we will be happy to send you a quick video.  Please contact gary@msecompany.net or 713-706-4480 x 104 for additonal information.  

Date Posted:
9/8/2020 3:50:13 PM

Question

Is this item is available right now. I need 5000unit 25box Please reply me as soon as possible, i had leave the message on last sat. Thanks

Answer

Good morning Mr. Dennis,

We do have this item in stock.

The item packagin has been changed and is sold in cases of 400 units each and pricing has been updated as well.

Please feel free to contact us with any additional questions you may have. 

Respectfully, 
MSEC Customer Support

Date Posted:
9/8/2020 5:52:35 AM

Question

Do you have a evacuation chair with higher weight capacities, as the clientele sizes increase it is common to encounter patients greater than 400 pounds

Answer

Good Morning Walt:

Thank you for your inquiry.  We have recently upgraded the motor on MS3C-300TSB to allow for use with heavier individuals upwards of 400lbs.  For easier operation and comfort, we also implemented an ergonomic handle bar and deeper back incline. 

Date Posted:
9/4/2020 7:36:47 AM

Question

What size tale fits this massage bag

Answer

Good morning Mr. Williams, 

Thank you for your inquiry. 

One of our customer support specialists will be in contact with you shortly with additional information. 

Respectfully, 

MSEC

Date Posted:
9/1/2020 7:07:21 PM

Question

Hello,I work for a school district and we are looking to provide extra sinks in COVID isolation rooms for younger children PK-2 grade.Can you tell me the availability of this or similar products If we purchase 4 is there a price discount?Thank you,

Answer

Dear Robert:

Thank you for your inquiry.  A quote wth volume pricing will be emailed to you shortly. 

Date Posted:
9/1/2020 7:52:02 AM

Question

Need source of arm exercise bike .

Answer

Good moring Mr. Divine, 

Thakn you for reachign out to MSEC, one of our custoerm support specialist will be reaching out to directly to get some more information from you abou thte arm excericse equipment you are lookign for. 

Respectfully, 
MSEC Customer Support 

Date Posted:
8/31/2020 6:13:41 AM

Question

Hello, I am a manufacturer and wholesaler of Isolation gowns. Due to the massive shortage, I know it can be difficult to come by a good supply source. I currently have a large supply of our AAMI level 2 Isolation gowns PP+PE 45gsm in my warehouses in Maryland and of course production is always available and at the ready with our factories. We are an American owned business that is FDA registered and compliant and ISO 9001-2015 and ISO 13485 certified. Our gowns are very high quality and are used regularly by healthcare facilities across the United States. I am looking forward to your reply. I can gladly send more information such as specs, pricing, etc. Thank you, Casey Stephens Aim Garments Manufacturing

Answer

Good morning Casey, 

Thank you for reaching out.
We will be in contact if additional information on your gowns is needed. 

Respectfully,
MSEC 

Date Posted:
8/29/2020 7:35:21 PM

Question

What is the height of the counter to the bottom of the upper cabinet. We need to know what size monitor would fit.

Answer

Good morning Mr. Dougherty, 

Thank you for reaching out to MSEC. I have reached out to our production team regarding your inquiry and will be in contact shortly with the additional information you have requested. 

If you think of any other questions please feel free to contact us directly at, 1-800-706-4480. 

Respectfully, 
Christa W. 
MSEC Customer Support

Date Posted:
8/28/2020 5:21:45 PM

Question

Can this chair be pulled up the steps I know it does not have a battery to help, but can an operators do it?

Answer

Thank you for your inquiry.  This chair is designed for downward mobility only. 

Date Posted:
8/28/2020 1:10:20 PM

Question

Do you have fitted sheets for the NICU Cribette mattressesVictoria del Valle, CNS

Answer

Good afternoon Ms. Del Valle, 

Thank you for your interest in MSEC, one of our customer support specialists will be reaching out to you to get some additional information from you for quoting purposes. 

Respectfully, 
MSEC Customer Support

Date Posted:
8/27/2020 12:56:23 PM

Question

I am looking for this item for a physician practice OB/Gyn. The physician has been unable to secure this item from the hospitals where she has privileges. Can she purchase from you and how soon would she be able to receive them. Also, volume pricing available

Answer

Good morning Ms. Jenson, 

Thank you for reaching out to MSEC. 

Item #34172NONMD is currently out of stock currently. However, I am checking with some of our warehouses to see if we have any comparable options to offer you. I will be in contact with additional information shortly. 

In the meantime, if you have any additional items you are interested in or any other questions please feel free to reach my by phone at 713-706-4480 ext. 107 or by email at Christa@msec.co. 

Respectfully, 

Christa W. 

Date Posted:
8/23/2020 1:02:37 PM

Question

Hi can you tell me if this is medical grade and implantable Also who is the manufacturer?

Answer

Good morning.  

Thank you for your inquiry. This is medical grade wire and it can be used in surgical procedures.  

Date Posted:
8/20/2020 7:37:38 PM