Ask The Pros:

Question

how heavy is this unit

Answer

Good Afternoon Ms. Debergh:

Thank you for your inquiry.  The chair without the battery is 66lbs.  Removable battery adds another 5lbs.  Units are in stock and ship free by UPS ground.  

Date Posted:
7/26/2019 1:21:28 PM

Question

What is the depth of the chair when mounted with the dust cover

Answer

Good Afternoon Patrick:

Thank you for your inquiry.  The overall sept is approximately 12 inches. 

Date Posted:
7/23/2019 1:13:30 PM

Question

Does this fixture have separate up and downlight controlled by the pull chains

Answer

Good Afternoon Dave:

Thank you for your inquiry.  All of our overbed lights come with a 4 way pull swith: (1) on/off, (2) up, (3) down, (4) up & down).  

Date Posted:
7/23/2019 11:50:19 AM

Question

We are wanting to order 3 White HWNE03L004555BDHAFX LED, 120-277V universal voltage 45W55 length Can you give me a callThank you,Holly WarnerThe Cypress Club Inc.

Answer

Good morning, 

I believe I spoke with you on chat this morning. Please let me know if you need any assistance making the order. 

Respectfully, 

Christa W. 
Chirsta@msec.co
713-706-4480 ext. 102

Date Posted:
7/23/2019 8:41:00 AM

Question

Hi - is this product made from stainless steel? Thanks

Answer

Good evening:

Thank you for your inquiry. All of our surgical instruments are made of surgical grade stainless steel.  

Date Posted:
7/22/2019 7:20:34 PM

Question

6 Drawer Aluminum Mini Tower w/ Breakaway Lock Item# X-A036-TCMMPD

Answer

Good morning Mr. Lamunyon, 

Thank you for your interest in MSEC. 

This cart does have the option to add an oxygen tank holder. The accessories is Item# 1-BOTMPD. 

Please feel free to contact us directly at 713-706-4480 with any additional questions. 

Respectfully, 

Christa W. 

Date Posted:
7/19/2019 3:30:38 PM

Question

Our facility needs educational material for this stretcher. A demonstration video would work best for us to share with our training department. Thanks

Answer

Good Afternoon Ms. Jones:

Thank you for your inquiry.  We should have a video available and posted on our website within a couple of weeks.  We will be happy to send you a link once it have been posted.  

Date Posted:
7/18/2019 12:48:58 PM

Question

What size O2 tank does this hold

Answer

Thank you for your inquiry. It should fit any tanks that are 4.38”, since the opening is 4.51”. I’d stray from any tanks that are around 11.75” or shorter because they won’t go up past the second ring. We recommend our customers use the E size tank. Please feel free to contact me with any additional questions.

Regards,

Lucinda E.

Date Posted:
7/17/2019 4:52:56 PM

Question

What does the breakaway locking system consist of Is it just a zip tie of some sort or something different?

Answer

Good morning, 

Thank you for your inquiry. The breakaway locking system is a set of numbered breakaway locks. They are a plastic lock that works similar to a zip tie, but are closer to the shape of a master lock. I will send an addiational email with a picture for your reference. Please feel free to contact me with any additional questions.

Regards,

Lucinda E.

Date Posted:
7/17/2019 8:28:11 AM

Question

Will the 100TS work on carpet

Answer

Thank you for your inquiry.100TS will work on carpeted surfaces.  MS3C-300TS is recommended for commercial applications.  MS3C-300TSB battery powered unit is recommended for commercial and residential use.  All units work on carpeted and solid surfaces. Only 300TSB model will enable transportation of individuals up and down flights of stairs.

Date Posted:
7/13/2019 1:41:32 PM

Question

I am looking for a suture with the following requirements:•Size 2-0• Synthetic/compatible with gamma irradiation polyester•Non-absorbable•Good knot security and comparable tensile strength w/ silk•Stocked or has short lead time•Clean, comes on a spool not individually packaged

Answer

Hello Ms. Tezuka, 

Thank you for your inquiry. 

I will look into this request and send you some additional information shortly. 

Respectfully, 
Christa W. 

Date Posted:
7/3/2019 4:20:39 PM

Question

Hi, im looking to get more info on this product: 1. What temprature does this bath ranges2. Is it possible to adapt it to 220 volts?3. Do you guys have a distributor in Israel or you can you ship there?4. Who can install it?Please feel free to call or email meThanks,Shay Shaul Joy Cons

Answer

Thank you for your inquiry.  A quote will be provided to you within 48 hours. 

Date Posted:
6/26/2019 5:07:28 PM

Question

Will this unit fit on an elongated bowl toilet, a round bowl toilet, or both

Answer

Good morning Mr. Luongo, 

Thank you for your inquiry. 

Item #20421DRV is designed to standard size toilets. We do have a seat that is designed to fit elongated toilets. Please item #30421DRV for the elongated option. 

If you would like to place an order or have any additional questiosn you can reach us at 1-877-706-4480. 

Respectfuly, 
Christa W. 

Date Posted:
6/22/2019 11:11:17 PM

Question

Hellos Im wondering if can you send me the dimensions of this

Answer

Good afternoon Ms. Vargas, 

Thank you for your inquiry. 

The product dimensions for item #HNH802507SDMMD are 12.5" L X 18.25" W X 11" H. 

Please let me know if you have any other questions. 

Respectfully, 
Christa W.
Christa@msec.co

Date Posted:
6/20/2019 4:15:56 PM

Question

Are there installation details you can share for this product What does the back look like and how does it get hung on the wall?

Answer

Good morning Ms. Mcgarth, 

Thank you for your inquiry. 

I will send you an additional email with more product information. 

Respectfully, 
Christa W.
713-706-4480 ext. 102 

Date Posted:
6/12/2019 2:52:00 PM

Question

Dear Sales / Customer support. Am Craig Menear Account and Retail President Home Depot, Inc. Atlanta GA. We are requesting for a corporate account with your company. Do let us know if we can be set up on your system for a Net terms account. Looking forward to your swift response in the email. Warmest Regards. Craig Menear

Answer

Good afternoon Mr. Menear, 

Thank you for your interest in MSEC.

I will send you an additional email with our W-9 so that MSEC can be set up as a vendor in your system. 

Respectfully, 
Christa W. 
713-706-4480

Date Posted:
6/10/2019 10:25:54 PM

Question

Have a Quickie Tilt in Space wheel chair. Will this lift work with it

Answer

Hello Ms. Schuette, 

Thank you for your inquiry.

The MS3C-300WC is designed to work with a standard wheelchair with 20 inch width. If you have any specifications and an image of the chair you currently have, I can take a look and let you know if they will work well together. 

Please email any additional information or questions to me directly at Christa@msec.co. 

Respectfully, 
Christa W. 
713-706-4480

Date Posted:
6/10/2019 10:25:03 AM

Question

Need a quote for 00108CLT Hi-lo Table/w one piece top. Please include shipping if there is cost in this. Thank you, Laurie Bainer, Shelby County Schools Memphis, Tennessee

Answer

Hello Ms. Bainer, 

Thank you for your inquiry. 

One of our customer service specialists will be in contact with you in regard to your quote request. 

Please feel free to contact us directly at 713-706-4480 if you have any questions. 

Respectfully, 

Christa W.

Date Posted:
6/10/2019 9:55:09 AM

Question

Hi, I am an operating room nurse. I have a few chemical allergies and need to find a product I can use. Can you send a list of ingredientsAlso a sample of the product would be very helpful

Answer

  Good morning Ms. Taylor, 

Thank you for your inquiry. 

A custoemr service specialist will be sending you an additional email with more informaiton on item #61PSABAHHMD. 

Respectfully, 

Christa W.

Date Posted:
6/5/2019 8:13:49 AM

Question

I need this chair for a boy at a school. Could you please tell me what the seat depth and back height are And is the head rest able to move down all the way to the top of the seat back?

Answer

Good Afternoon Ms. Carriveau:

Thank you for your inquiry.  Seat is 19D x 20W (outside dimensions).  Back is 22in tall.  The handrail can be used in a fully collapsed or fully extended position.  Head rest can be adjusted along the length of the top rail.  Please keep in mind that this chair is designed for downward mobility only.  It is a single operator unit.  Please let us know if you have any additional questions.  

Date Posted:
6/3/2019 3:22:13 PM