Ask The Pros:

Question

My daughter has 12 1/2 by 2 1/4 rear wheels on her wheelchair. By looking at the red wheel holders, looks like it’s only for the big wheel.

Answer

Date Posted:
2/4/2020 10:43:23 AM

Question

Hi, I was wondering if you had the IFU available for this tray I was looking to see the sterilization guidelines before ordering any.Thanks

Answer

Good afternoon Mr. Kosswig, 

Thank you for your inquiry. 

A customer service representative will be emailing you the information shortly. 

Respectfully, 

MSEC

Date Posted:
1/28/2020 12:50:50 PM

Question

Can we get this with a black cushion discount if we order 3-4 of them?

Answer

Afternoon Jackie:

Thank you for your inquiry.  One of our staff will contact you shortly.  

Date Posted:
1/28/2020 10:46:23 AM

Question

Do you have cleaning instructions for this particular cart

Answer

Good Afternoon Jennifer:

Thank you for your inquiry.  Typical over-the-counter surface cleaners with little or mild bleach content work well.  

Date Posted:
1/27/2020 1:56:34 PM

Question

what is the weight limit for this chair

Answer

Good afternoon, 

Thank you for your inquiry. 

This chair comes standard with a 350 lbs. weight capacity. 

Please do not hesitate to contact us with any additional questions. 

Respectfully, 

MSEC Customer Support

Date Posted:
1/24/2020 4:17:33 PM

Question

Hi,How many cells are in the battery and how heavy is itThanks

Answer

Dear Jen:

Thank you for your inquiry.  The battery is 5lbs.  We do not have info on number of cells.  

Date Posted:
1/24/2020 9:56:57 AM

Question

I have a question, I have carpet stairs and the land measurements is 36X41 will this stairlift work

Answer

Good Morning Ms. Blanks:

Thank you for your inquiry.  MS3C-300TSB will work equally well on carpeted and solid surfaces.  We do have a chair configuration which works on narrower landings.  These chairs are in stock and can be shipped withn 1-2 days of order placement.  Please contact our offices at 877-706-4480 for details.  

Date Posted:
1/20/2020 7:38:25 PM

Question

can this trolley be used on carpet stairsThanks.

Answer

Thank you for your inquiry.  MS3C-300WC battery powered trolley will work on carpet and hardwood stairs equally well.  

Date Posted:
1/15/2020 12:50:47 PM

Question

Hi, My name is Garrick Danner and I work with an LTL and truckload logistics company. Forgive me if I am out in left field but I am reaching out to see if your needs and our services align, whether it be for inbound or outbound shipments. We have over 50 carrier contracts and provide our customers with considerable savings by allowing them to leverage our volume pricing. I would appreciate the opportunity to quote on any LTL or full truckload shipments and see where we stack up. To receive a quote from me, please send me the following: Origin Zip: Destination Zip: Number of Pieces / Pallets: Class: Weight: Any Accessorials Residence, Liftgate, etc.: Dimensions: We are a transportation management company focused on helping businesses increase profits by driving down transportation costs and optimizing supply chain and I look forward to working with you. If you have any questions, please let me know. Regards, Garrick Danner Account Executive 1341 Distribution Way Suite 11 Vista, CA 92081 Office: 760.290.3528 RG To Unsubcribe please reply Remove

Answer

Good Morning Mr. Danner, 

Thank you for reaching out. 

We will send you an email with a quoting opportunity to see where your pricing is at in comparison to the carriers we are currently using. 

Respectfully, 

MSEC Customer Support

Date Posted:
1/11/2020 10:02:34 AM

Question

Hi, I am a Child Development teacher at Mesquite High School. Can I please have a quote for the Empathy Belly Pregnancy Simulator, size medium? Thanks! Stephanie Higgins

Answer

Good afternoon Stephanie, 

Thank you for your inquiry. 

One of customer support specialists will contact you shortly for additional information to complete your quote request. 

Respectfully, 
MSEC

Date Posted:
1/10/2020 10:39:33 AM

Question

Please provide quote for this item.I will need two quotes for two difference locations. 1 each1-Shipping address Disability Determination Services 2545 Rocky Ridge Ln Birmingham, AL 352162.- Shipping addressDisability Determination Services739 N University Blvd Suite 300Mobile, Al

Answer

Good afternoon, 

Thank you for your inquiry. 

We would be happy to provide you with the quotes as requested. One of our customer service specialists will contact you if they need any additional information. 

Respectfully, 
MSEC

Date Posted:
1/10/2020 10:33:19 AM

Question

What is the totalCost Am I responsible for shipping?How long would it take me to receive? 4750 Bell Dr SE. conyers ga 30094.

Answer

Thank you for your inquiry.  Quote will be sent to you shortly.  

Date Posted:
1/6/2020 11:19:39 AM

Question

Hello,My main concerns are concerning the temperature of the water. Is it possible to alternate between hot and cold during a sessionIs it possible to do a session with cold or hot?Basically what is the temperature of the water and can we change it?Thank you.

Answer

Dear Alex:

Thank you for your inquiry.  The hydrotherapy tub can be filled from a regular water faucet/ mixer.  Therefore, you can regulate temperature of the water in that manner.  Ice can be added for cold water therapy.  We aslo offer an optional water mixer designed for these models.   

Date Posted:
1/2/2020 10:21:13 AM

Question

To whom it may concern,I would like to know if this standing frame is wheelchair friendly and able to accommodate different wheelchair widths.

Answer

Good Afternoon Karen:

Thank you for your inquiry.  Hi-Lo Stand In Therapy Table w/ Electric Patient Lift, 5716HSM is designed to be used with wheelchair bound patients.  Any size chair will work.  PT will be required to assist the patient into the lift and strap them in.  Current lead time is 5 business days.  Transit time is 4-5 businsess days.  

Date Posted:
12/18/2019 12:11:27 PM

Question

Is there an attachment used to keep the water at a constant temperature

Answer

Afternoon Alphonso:

Thank you for your inquiry.  There is no thermal control for these hydrotherapy tubs.  These are primarily used for cold therapy for through addition of ice and cold water.  However, hot water can also be used by pipping it directly from the faucet into the tub. 

Date Posted:
12/9/2019 8:57:31 PM

Question

Hello, How do I sign up with your company to sell products.? Thank you.

Answer

Dear Corey:

Thank you for your inquiry. Our discounts are based on volume purchases. If you would like to obtain a quote, please contact our customer service department.

Date Posted:
12/8/2019 8:58:12 PM

Question

Hello! I spoke with and ordered a chair on Wednesday. I never recurved my confirmation email, and have no way of tracking the delivery. Can you please verify my order and send me a confirmation. It was for my mom, Marian Zancofsky. Thank you.

Answer

Dear Ms. Ruth:

Thank you for your purchase.  Your tracking number is 1ZYR59220390154356.  ETA is by end of day on Tuesday. 

Date Posted:
12/7/2019 9:25:41 AM

Question

Is the product available in blue

Answer

Thank you for your inquiry. This cart is available in blue, it is a special order item. Please let me know what quantities you are interested in and I will check on the lead times. I left a message with your front desk. You can call me directly at 713-706-4480 ext 103.

Regards,

Lucinda Eshenbaugh
 

Date Posted:
12/3/2019 11:00:33 AM

Question

Is this a Stryker chair? The design and even the color scheme leads me to believe it is. Please let me know because I love the chairs made by Stryker but I really love this price.

Answer

Dear  Chris:

Thank you for your inquiry.  This is not Stryker brand chair.  This is MS3C brand, made for MSEC, Houston, Texas based medical company.  This unit comes with 3 year limited warranty on frame and 1 year warranty on electronics (battery powered model).  This unit is manufactured to MSEC specifications and is ISO and CE certified.These chairs are currently being used by local, state, federal organizations as well as multitude of private facilities and EMS companies.   Please let us know if you have any other questions.  Happy holidays.  

Date Posted:
11/27/2019 7:56:00 PM

Question

Would this work for gurney transport, from care homes to Dr appointments

Answer

Good Afternoon James:

Per our discussion, below are the links to stretchers which will work for you and are currently in stock.  Once you narrow down your selection, please contact me so we can discuss which model will best suite your needs. 

• https://www.medical-supplies-equipment-company.com/emergency-medical-supplies/product/lightweight-ambulance-stretcher_25115.html
• https://www.medical-supplies-equipment-company.com/emergency-medical-supplies/product/emergency-ems-ambulance-stretcher_33246.html
• https://www.medical-supplies-equipment-company.com/emergency-medical-supplies/product/lightweight-emergency-transportation-stretcher_33147.html
• https://www.medical-supplies-equipment-company.com/emergency-medical-supplies/product/multi-height-aluminum-alloy-ems-emergency-stretcher_33177.html

Date Posted:
11/21/2019 12:15:46 PM