Ask The Pros:

If you can't find it on the web site or if your have questions about medical equipment, please don't hesitate to Ask the Medical Pros or call us toll free at 1-877-706-4480. We'll be happy to assist you!

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Please allow up to 48 hours to receive a reply to your question. A response will be sent to you via email. If you do not hear from us within 48 hours, please feel free contact our offices.

Please limit your questions to medical products, only. For a diagnosis of your ailments, please consult with your physician.

 

Please allow up to 48 hours for your response to be posted. A response will be sent to you via email.

Question
I recently purchased one of these units from an online auction... Do you happen to have a user manual that I can obtain

Answer

Thank you for your inquiry. We would be more than happy to provide you with a manual for the ProQuest I dental chair. All we ask if you keep us in mind for any future purchases. I would like to opportunity to earn some of your business! Please check your email shortly for the manual. Thanks!

Date Posted:
1/11/2013 10:56:40 AM

Question
my husband needs the biggest cup you have he weighs over 250. this says 6 pack what type is included and what size. im a little confussed there are 4 types shown in picture thank you in advance

Answer

The items shown in the picture are two different sizes - Junior on the left and Adult on the right.

The item you are inquiring about, adult heel cup, does not have a weight limit and will mold to the size of the foot.  Of course, if the foot is wider, the cup will provide less support on the side and back of the heel as it will take more space to cover the bottom of the heel and fill his shoe.

Date Posted:
1/9/2013 9:28:51 AM

Question
Dear Sirs need quotation for following paper: R183X52Z or CA183260/200

Answer
Thank you for your inquiry. Regrettably, we don't carry those item number in our system. We will need the model number and type of ECG machine you need this paper for. Then we will provide our alternative item that will match the paper needed. Thanks!

Date Posted:
1/8/2013 9:32:13 AM

Question
What is the weight of the mirror I will need to be able to carry it by myself into my clients home. Thanks

Answer

This item weighs 267lbs.

Our Posture Mirror with Wheels (single panel) weighs only 88lbs.

Date Posted:
1/7/2013 7:16:17 PM

Question
How high can bed be raised at maximum height

Answer

The maximum height raised is approximately 26 inches.  This is not including mattress.

Date Posted:
1/6/2013 8:10:04 PM

Question
Hi,I want to buy these shoes for my mom whom has diabetes with swollen feet. Her feet are 9 3/4 inches long and 4 1/2 inches wide. I really appreciate if you help me to pick the right size for her. I know that x-wide sizes are not wide enough. I can send you the pattern of her feet, too.Thanks

Answer

What you'll need to measure your foot size:
  • pencil or pen
  • piece of paper (at least the size of your foot).
  • a ruler or measuring tape that has millimeters. (inches won't work!)
  • a helper (if possible).

How to measure:
  • Place the piece of paper on the floor and sit down in a chair with your foot resting on the piece of paper. Do not push down with your foot or place your body weight on the foot, just let it rest squarely on the piece of paper.
  • Have your helper trace the outline of your foot. (Don’t bend over to see what they are doing!)
  • Trace the outline of the foot.
  • Measure the length of the foot from heel to tip of the big toe, in millimeters.
  • Measure of the width of the foot across the widest part of the foot, in millimeters.
  • Consult the chart below.
  • The numbers shown are the largest measure that can wear any given size shoe. For example: Your foot is 236mm in length and 96mm wide, you would wear a women’s 7.5 (men’s 5.5) extra-wide EE/EEE.

Be sure to measure in millimeters. Measurements in inches are inaccurate!

Women’s Men’s Length
mm
Medium
B/C
Wide
D/E

Date Posted:
1/5/2013 9:54:15 PM

Question
Hi, Im an importer in Pakistan. Which chinese manufacturer makes this LED model

Answer
This is a German made product.

Date Posted:
1/5/2013 5:54:43 AM

Question
I have arthritis in my back and hips I am a side sleeper also.I can't find anything comfortable to sleep on without hurting so bad from pressure and the pain .I can hardly move in the mornings. what type of mattress would be good for me? I'm on a fixed income so can't spend a fortune but do need something.

Answer
The options best suited for your needs would likely be either a pressure reduction mattress, an air mattress or a mattress overlay (air or gel).

Date Posted:
1/5/2013 2:01:30 AM

Question
hi, do you ship to Montreal?

Answer

Dear Dorota:

We do ship to everywhere in Canada.  You can place an order online and we will contact you with shipping charges once we know your selection and destination. 

Date Posted:
1/4/2013 4:23:02 PM

Question
Hi Sales, I will like to know the price and availability on below items. * Finger Pulse Oximeter * 2990166 - ONE TOUCH ULTRA BLUE TEST STRIPS, 50/BX * Blood Pressure * ZOLL AED PLUS Automatic External Defibrillator Looking forward to read from you back ASAP. Regards, Matt Kings Sales/Maneger Big Rock Supply USA Phone: 714 816-4380 Store Hours - Monday thru Thursday 9:00am-6:15pm Friday 9:00am-5:00pm.

Answer
Please check your email shortly for a formal quote. Thanks!

Date Posted:
1/3/2013 7:57:48 PM

Question
do these dressings cause the skin inside the wound to discolor and for the wound to have a foul odor

Answer
This does not seem to be a typical result of use.  Please feel free to contact the manufacturer for additional technical specifications or questions regarding this line of products: http://healthcare.milliken.com/technical-info/Pages/FAQs.aspx

Date Posted:
1/1/2013 5:35:00 PM

Question
Does this include a mattress,and is it a thick mattress

Answer
This bed does not include a mattress, however there are two options for mattresses - air mattress and foam mattress.  These range in thickness from 5 to 6 inches.

Date Posted:
12/30/2012 6:14:11 PM

Question
The DAG solution seems to be a thing of history much to my dismay. What else can be used orally to replace this product?

Answer
Unfortunately, we do not currently have an alternative item to recommend for use in place of DAG solution.

Date Posted:
12/30/2012 2:41:35 PM

Question
We need a Easy Fold Stretcher for our company,

Answer
Please advise of your destination and we would be happy to provide a quote including delivery.

Date Posted:
12/29/2012 6:22:07 AM

Question
Im in the process of Purchasing the folding Parallel Bars for a client who is about 5'll.. will this folder bar work for his height.Thank you,Helen PT

Answer

Dear Ms. Gruber:

Thank you for your inquiry.  These parallel bars will work fine for individuals upto 6 foot 5 inches. 

Date Posted:
12/28/2012 3:54:33 PM

Question
DOES THIS UNIT HAVE COLD CATHODE RAY LAMPS APOERATING AT APPROX 40kHZ, FILM ACTIVATED SWICTHES AND DIMMER ATTACHED LAMP LIFE OF APPROX 20000 HRS

Answer

Thank you for your inquiry. The lamp information is all correct. The film activated switch is an option that has to be added with the suffix FAS and there would be a quantity of one per panel so there would be a total of 3 for this unit.

We do not have a dimming option.  We do have a dual brightness option (hi-lo settings) but that is only available on the our 400 series Illuminator.(4 bulbs) If you wish to receive a quote for the 400 series along with the dual brightness option, please let me know and I can provide a formal quote. Thanks!

Date Posted:
12/28/2012 12:38:22 PM

Question
I am searching for the smallest and lightess oxygen tank on the market. I compete in masters track and field and hoping I can find such a portable device. Your help/guidance is appreciated.Monty Cartwright

Answer

The two smallest options we have are:

M6 Oxygen Cylinder - 11.77 in L x 3.2 in Diameter; 2.3lbs empty

C Oxygen Cylinder - 10.56 in L x 4.4in Diameter; 3.5lbs empty

Date Posted:
12/27/2012 8:36:26 PM

Question
hello ilike to know in what colors you have this blanket thanks att Ramon

Answer

This blanket is only available in red color.

Date Posted:
12/27/2012 8:18:30 PM

Question
what is the best practice for reusing a jar of packing Use only on one pt then toss? Re use by capping part of the strip outside the cap then pull that out and cut off unsterile section and ok to use on another patient? Cut end inside top of jar so none of the end is outside the jar and reuse?

Answer
Sterile packing strips in a jar are considered sterile until the jar is opened.  If you intend to use the strips in a sterile state, it would be recommended to use a new jar to ensure sterility.

Date Posted:
12/27/2012 6:32:38 PM

Question
Do you sell indiviual crib card holders to place on the cribs. If so, how much are the card holders? thank you

Answer
We do not have any individual card holders available.  The card holders we carry are built into bassinet baskets and are unfortunately not available for individual purchase.

Date Posted:
12/26/2012 8:31:48 AM

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